TERMS OF SERVICE

All fares and prices on hawaiiinterislandtours.com are subject to availability and Hawaiian Inter Island Tours reserves the right to change prices until full payment is received and voucher(s) are issued.

AVAILABILITY & PRICES

Sometimes our products and services are sold out and thus are subject to availability and can be withdrawn without notice. Your tour(s) are confirmed when full payment is received and a voucher is issued by Hawaiian Inter Island Tours.

Please carefully check your e-ticket to ensure all times, dates, names and information is correct. Contact us immediately if these are incorrect.

Schedule, prices & features are seasonal, time permitting and subject to change without notice. Hawaiian Inter Island Tours is not be liable for delays, injury, damage, loss or theft to person(s) or property.

Early morning tours are not recommended for the day after arrival in Hawaii due to possible travel delays en route to Hawaii.

CANCELLATION POLICY

Cancellation Policy / Terms : Due to airline tickets restrictions, this reservation non-refundable. Airlines do not allow name or date changes once a ticket is issued. If for any reason you are unable to take this tour, you will be subject to a 100% cancellation charge. If you are denied boarding an aircraft due to incorrect information you provided to us, we will be unable to refund any portion of the tour cost.

TRANSPORTATION SECURITY ADMINISTRATION TRAVEL REQUIREMENTS

Adult passengers (18 and over) are required to show a valid U.S. federal or state-issued photo ID in order to be allowed to go through the checkpoint and onto their flight. The ID must match exactly the name on the airline ticket. All non-US citizens are required to show a valid passport.  For a complete list of acceptable IDs please visit - http://www.tsa.gov/traveler-information/acceptable-ids

The TSA further requires us to collect your full name, date of birth and gender before making your reservations. Failure to provide correct information may result in denied boarding of you flight. If you are unable to board a flight because of incorrect information given us, we will be unable to refund any portion of the tour.

ADDITIONAL INFORMATION

The viewing of active lava is not guaranteed. Volcanic fumes (VOG) can be hazardous to your health. Persons with breathing and heart difficulties, pregnant women, infants, and young children are especially at risk and should consult a health care professional before booking a volcano tour. Sturdy, covered walking shoes are recommended.

Hawaiian Inter Island Tours is not responsible for and will not extend financial reimbursement for delays, traffic, wildlife, volcanic activity, inclement weather, mechanical problems, and/or shutdown of Navy boats at Pearl Harbor. No bags or purses permitted at Pearl Harbor. Storage is available for $3.00 prior to entry. Hawaiian Inter Island Tours is not responsible for long lines and delays, which occur frequently at the National Park and other sites. There have been occasions where the Arizona Memorial runs out of tickets. In such cases, guests on land only tours are given the option to reschedule; guests on air tours may reschedule, but will be charged the cost of airfare.

The US Navy controls access to Ford Island to visit the USS Missouri Battleship and the Pacific Aviation Museum. The Navy may, at their discretion, deny access or require visitors to provide US government identification or foreign passports. We advise you to bring such identification with you while touring with us.

PRIVACY POLICY

Our Commitment To Privacy: Your privacy is important to us, that's why we've provided this notice explaining our online information practices and the way your information is collected and used during your visit.

The Information We Collect: This notice applies to all information collected or submitted on the Hawaiian Inter Island Tours website or any of our affiliated websites. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages may include: Name, Names of Members in Your Party, Address, Email address, Phone number, Credit/Debit Card Information, (etc.).

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected may include: Name, Address, Phone Number, (etc.)

How We Use Information: We do not share this information with outside parties except to the extent necessary to complete that order and when we see necessary to maintain quality service. We use the information you provide when placing an order only to complete that order. We offer gift cards by which you can personalize a product you order for another person. Information you provide to us to create a gift card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to improve website performance and marketing strategies. For example, X number of individuals visited a certain area on our website, or that Y number of men and Z number of women completed an order, but we would not disclose any information that identifies individuals beyond anonymity.

Our Commitment To Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we incorporate appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy

We would not collect or maintain information from those under 13 years old unless you complete and order that must include that information. No part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. We will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 1-866-482-9775 or email us at: Sales at HawaiianInterIslandtours.com